NewsAndWins support

Joining your team

NewsAndWins is currently invitation-only. Technicians enter the personal access code provided by their team administrator in the mobile app. Existing administrators sign in to the web dashboard with their email and password. If your code has expired, been used or been revoked, ask your administrator for a new one-use code for the same technician profile. Do not create a replacement profile to recover access; keeping the same profile preserves your history.

Messages and notifications

Check that notifications, sounds and badges are enabled for NewsAndWins in your phone’s settings. Focus modes and your phone’s notification-preview settings can affect what you see and hear. An internet connection is needed to receive new team information.

Working without signal

The app can display content already saved on your device and queue supported changes. Open the app when your connection returns to let it sync. Check the outbox before signing out or removing the app; unsent work has not reached your team. Do not reinstall the app or clear its storage as a first troubleshooting step. Contact support before taking an action that could remove pending work. Offline access is limited to 24 hours after the last successful membership check.

Files and meeting documents

Your team administrator manages shared files and folders. PDFs can be viewed inside the app once downloaded. A document that has not been downloaded needs a connection before it can be opened.

Community rules

Keep NewsAndWins appropriate for work. Harassment, threats, sexual content, scams and unlawful material are not allowed. A basic server-side text filter checks messages, announcements and Recognition text, including scheduled sends, for a limited set of abusive language before publication. If blocked, edit your text or contact support about a mistake.

The filter does not understand every context or language and does not inspect photos, voice notes or documents. Do not rely on it to identify every problem. Use Report message or contact support when needed. Designated NewsAndWins Support handles safety reports and may restrict content or access as appropriate. A report receipt confirms submission, not a human review or a particular outcome. Support is not continuously monitored, and no general fixed response time or 24-hour emergency service is promised. Applicable legal response deadlines still apply.

Private and group conversations

Team and group messages are visible to their participants. Purple private conversations are limited to their participants in the app; administrator status alone does not grant access to someone else’s private conversation. Read status and acknowledgements are activity records, not proof that someone understood a message or completed a task.

Delete your account

Administrators can request and check account deletion here. Technicians can use Delete account under You in the mobile app. Deletion removes personal account data and chat content as described in the privacy policy. Shared team records are preserved without your account attribution; their text and files may still contain personal information. Workspace owners hand ownership to another administrator first in the self-service flow. If no successor is available, contact support so we can assess the request and explain available steps. Contact support if you cannot access your account or need help with a pending request.

Safety or privacy concerns

Use Report message on the selected message, or the report control on a Recognition item, and explicitly confirm sharing the selected item and its attachments, your account and team identifiers, and your report details with designated NewsAndWins support. The rest of a private conversation is not shared. A receipt means the report was received, not yet reviewed. Reports need an internet connection and are not queued offline. Chat safety also lets you block a sender’s chat messages for your own account.

Do not post harassment, threats, sexual content, scams or unlawful material. Contact support@newsandwins.com if you cannot use the report control or have a privacy concern. Include the team name and the approximate time of the incident, without forwarding unrelated private conversations. If someone is in immediate danger, contact local emergency services.

Reports are not an evidence archive: selected content can become unavailable after changes or deletion. If you face an immediate threat, contact emergency services; for a legal preservation concern, promptly seek qualified advice and contact support. Do not upload unlawful material as evidence.

Read our privacy policy for information about team data and device permissions.

Intimate images or child-safety concerns

Anyone, including a person without a NewsAndWins account, can email support@newsandwins.com to report nonconsensual intimate imagery or a child-safety concern. Put “Urgent content report” in the subject. Identify the item, workspace and approximate time if known, explain the concern and provide a way to contact you. Do not attach or forward illegal imagery. We will assess the report under applicable law; do not use this email as an emergency response service.

Security, accessibility and content complaints

For a suspected security problem, accessibility barrier or intellectual-property complaint, email support@newsandwins.com with a clear subject. Include a description and the relevant page or content identifier. For copyright concerns, explain your ownership or authority and how to contact you. Do not include credentials or unrelated private content. This is a general contact route, not a claim of registered copyright-agent status.

Review the Terms of use for service limits and acceptable use. Access to support and the privacy policy does not require signing in.